Wash and Fold: place your laundry in one or more of our bags for pick-up. If you are a first-time user, put your clothes in a large bag such as a plastic trash bag and we will return it to you in one of our nylon laundry bags. Don't use a hamper please!

 

Dry Cleaning: Put any clothes for dry cleaning or wash-and-press in one of our convertible garment bags (if this is your first order or you don't have one of the special garment bags place them in a separate bag). Label the bag with the words "dry cleaning" (we will separate the launder-and-press items from the dry-cleaning items).

 

If you have any clothes which you'd like washed "delicate" or drip-dried or otherwise treated specially, place them in a separate bag and leave clear instructions for how you'd like them washed and dried.

You can either fill out our short on-line form or call or text us at (415) 816-5254. Orders must be placed by 7PM the day before pick-up.

If you are present when your clothes are dropped off, you can pay the driver with cash, check, or credit card. If you give us a credit card number, we will keep it on file for subsequent orders, unless you ask us not to. If you are not present when your clothes are dropped off, you MUST make arrangements for payment beforehand by calling or emailing us.

We pick-up laundry from 6:30AM until 10AM every weekday. We return orders every weekday, plus Saturday. ALL SATURDAY DELIVERIES ARE FROM 8:00-10:30AM.

If we have access to your building your order will be returned the day after pick-up, usually in the morning, unless you have dry cleaning/wash-and-press in which case it will be delivered in the afternoon.

 

If we do not have access to your building and your order is only wash-and-fold (no dry cleaning/wash-and-press), we will return your order the day after pick-up in the same time window.

 

If we do not have access to your building, AND you have dry cleaning/wash-and-press in your order, your order will be returned two days after pick-up during the same time window.

 

ALL orders, including ALL orders with dry cleaning, picked up on Friday are returned on Saturday, between 8:00 and 10:30AM.

Absolutely not. All orders are washed and dried separately.

No.

Yes, we will gladly give your unwanted items to San Francisco Goodwill. Clearly mark any bags for donation with "FOR DONATION, NO CLEANING"

We serve all of the city of San Francisco.

No.

Just give it to the driver at your first pick-up, during your scheduled window. All first-time customers are charged our lowest rate, so you will not be charged extra for having a Window pick-up your first time.

We will drip dry clothes which are separated and labeled as such. We will treat stains if they are clearly marked with a label. If you have any other requests, please call and ask. Additional charges may apply.

For reference, a typical household washing machine holds 12-15 pounds of clothes. Returned orders have a receipt which indicates weight.